Check the Spam folder. Incoming emails may end up in the Spam or other folders if additional email filtering is enabled.

Check whether you are subscribed to our newsletters. If you have unsubscribed, contact our Support Team for further assistance.

Clear your cache/cookies in your internet browser settings and refresh the platform page. Clearing instructions can be found here.

Temporarily disable your antivirus/firewall or any other security software. After that, refresh the page.

Try using the platform in an alternative Internet browser (for example, Mozilla Firefox).

Try using the private mode in your browser.

If your device is running Android: clear the app cache (Settings → Apps → All Apps → App name → Storage → Clear cache), then restart your device.

If your device is running iOS: try changing your network connection (switch to a Wi-Fi network or, alternatively, to mobile data).

Try using the web-version.

Try changing your network connection (switch to a Wi-Fi network or, alternatively, to mobile data).

Restart your device.

Clear your browser history.

Try using the private mode in your browser.