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What should I do if I don't receive an SMS-code when withdrawing funds?

Updated this week

Please follow the instructions below and then try again.

Mobile app

  • If your device is running Android — clear the app cache (Settings → Applications → All apps → App name → Clear data → Clear cache) and then restart your device. If the difficulty is not fixed, please uninstall and reinstall the app from the mobile app store.

  • If your device is running iOS — try to change the network access point (switch to Wi-Fi network or vice versa to mobile internet). If the difficulty is not fixed, please uninstall and reinstall the app from the mobile app store.

  • Try out the action in the web version.


Mobile browser

  • Try changing the network access point (switch to Wi-Fi network or vice versa to mobile internet).

  • Reboot the device.

  • Perform a browser history and cache cleanup.

  • Use the private mode in your browser.


Desktop

  • Clear the cache/cookies in your Internet browser settings and refresh the platform page. See this page for instructions on how to clear it.

  • Temporarily disable antivirus / firewall or any other security software. After that, refresh the platform page.

  • Try using an alternative browser (for example, Mozilla Firefox).

  • Use the private mode in your browser.


Device settings

  • Check the SMS receiving settings on your device.

  • Check whether there is a ban on receiving SMS from certain message recipients (you can check the correct settings and information about restrictions with your service provider).

  • Make sure that there is enough storage for text messages.

  • Turn the phone off - remove the SIM card - insert it again - turn the phone on and try again.

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