Customer Support

Trading

Trading operations

Is it possible to execute a trade without access to the terminal?

What is a Swap and how is it charged?

How to change the balance of a Demo Account?

How can I claim the result of a trade?

How can I view reports on my trades?

Where can I view the tick prices history?

What is VIP status and how can I obtain it?

What is a Spike?

How to increase the trade amount?

What is a Split?

What is a multiplier (leverage)?

How does cryptocurrency expiration work?

How does expiration work in the terminal?

What are the Margin Call and Stop Out levels in the terminal?

What type of order execution is used in the terminal?

What is the minimum trade amount in the terminal?

How does the "Reinvest profit" feature work?

Are there any time limits on using a Demo account?

Why does the message "No current quote" appear?

Why can't I open trades on weekends?

Why am I getting the message that trading is blocked?

Why does the target closing price change when setting Take Profit / Stop Loss in "Amount" mode?

What is "Close Only" mode?

Why was my trade closed automatically?

What time is displayed in the terminal?

Forex Club

What is leverage?

Can I change leverage in MetaTrader?

Why do instruments have an expiration date?

Why does the spread widen during major news releases?

How does expiration work in MetaTrader?

How is commission charged in MetaTrader?

How much margin is required to open a trade in MetaTrader?

What are Stop-Out and Margin Call?

MetaTrader

FAQ regarding trading

Why did the trade’s opening price change?

Can an order be executed at a different price?

Why was my trade closed without my authorization in MetaTrader?

Why was the pending order not executed or why does the trade price differ from the set price?

Why are there adjustments on my balance?

What should I do if the platform is not working properly?

Why do CFD instrument quotes differ from other sources?

General questions

О компании

Базовый курс обучения

Майнинг Биткоина

Company

Basic training course

Crypto Miner

Наши контакты

Мобильное приложение

Обучающий вебинар

Купить акции

Our contacts

Mobile app

Onboarding webinar

Stocks

Новости

MetaTrader 4

Видео курс MetaTrader4

Быстрый старт

News

MetaTrader4

MetaTrader4 video course

Quick start

IB партнерство

MetaTrader 5

Календарь рынка

Сервисы

IB partnership

MetaTrader5

Economic calendar

Services

Партнерская программа

VIP-условия

Affiliate program

VIP Club

Франчайзинг

Акции и бонусы

Franchise

Bonuses

Пополнение и снятие

Deposit & Withdrawal

About us

Platforms

Education and analytics

Features and bonuses

Log in

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.