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How long does it take to process a request to update personal information?

Updated this week

Requests to update personal information are usually processed within 1–2 business days. The processing time may be affected by factors such as:

  • Current workload of the document verification system

  • Quality and compliance of submitted documents

  • Response time if additional information is requested

We recommend closely monitoring notifications in your trading terminal as well as emails in your inbox.

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