Important information
Please note that the process for changing personal data may vary depending on your verification status and account deposit history.
If you have not yet completed verification and have not deposited funds previously, you can change your details on your own. Follow the instructions below to do so.
If your account is verified and/or you have previously deposited funds, please contact our Support Team to update your personal details.
When changing your personal information, you may be asked to provide a photo of your identification document. If you have changed your last name, you also need to provide a document confirming the name change in addition to your passport. After submitting a request to update your personal information, please wait for the request to be processed.
Requests to change personal information are usually processed within 1-2 business days. We kindly ask you not to create more than 1 request to change personal data, as this may increase the processing time of the request. We recommend carefully monitoring incoming notifications both on your terminal and via email.
Desktop
Hover over your name in the upper right corner of the screen and go to the "Profile management" section.
Under the "Information" tab, locate the "Details" field and click "Edit".
Mobile app
Go to the "More" section.
Tap your name at the top of the page.
Go to the "Personal details" menu.
Scroll to the bottom and tap "Edit personal info".
