Typically, withdrawal requests to e-wallets and bank cards are processed instantly and automatically. However, additional verification may be required, which could extend the processing time. This can include situations involving:
Discrepancies in the provided information or transaction details
Unusual account activity
Large withdrawal amounts
First-time withdrawals
The use of a new payment method
This procedure is aimed at ensuring the security of users’ funds and accounts. It is a standard process applied to all accounts without exception when necessary. If additional information or verification is required, our team will promptly notify you and guide you through any steps needed to complete your withdrawal smoothly.
If your request is being processed, you will see a corresponding notification. Additionally, you will receive an email informing that your request is under review.
Once the request has been processed by our specialists, it will appear in your Personal Account under Reports > Payments history.
Please monitor your notifications in the Personal Account and check your email inbox. We strive to complete request processing as quickly as possible. Thank you for your understanding!