In rare cases, when funding your trading account with a bank card, your bank may notify you of a full or partial card block. This situation arises solely at your bank’s discretion and is intended to ensure your security.
Typically, this happens due to unusual activity on your card, such as:
Frequently making similar transactions (e.g., grocery store purchases), and then suddenly making an online purchase related to our services.
It’s your first online purchase or the first purchase linked to a service provider significantly different from your usual transactions.
In such cases, your bank may flag the operation as potentially suspicious and act to protect your card from possible fraud. In other words, all major banks have security systems designed to detect if a card might have fallen into unauthorized hands. Certain transactions may raise concerns with your bank’s security department.
There is no need to worry, as this procedure is standard across financial institutions. Similar situations can occur with any payment or transfer, such as online shopping or paying for services with a bank card.
This restriction from your bank does not mean your transaction is unauthorized. It simply means you need to contact your bank to clarify the situation. A bank representative will verify that the transaction is indeed yours, and the card restrictions will be lifted.
If your bank has any questions that we can assist with, please contact our Support Team.