In most cases, account funding is completed without any issues. However, if your funds have not been credited, please follow these steps:
Check whether the funds were debited from your bank account.
If the funds were not debited, the payment was likely cancelled by the bank or failed due to insufficient funds.If you used the P2P method "Transfer using card", make sure you sent the payment invoice. You can send the receipt to us by contacting our Support Team.
Cryptocurrency transactions and payments made via the P2P method "Transfer using card" may take longer — up to several hours. Please ensure that enough time has passed since the transaction was initiated.
If you made a deposit but the funds were not credited — and you do not see the deposit in your Personal Account or in the MetaTrader trading terminal — please contact our Support Team. When sending emails, be sure to use the email address linked to your trading account.
In your email, include detailed payment information such as:
Payment method;
Invoice with payment details;
The card/account number from which the deposit was made;
The trading account number being funded;
Your full name, the date, and the amount of the transaction.
Our support team will be happy to assist you as quickly as possible. In most cases, such requests are processed within one business day.
If you notice that the funds were debited from your card/account/wallet but were not credited to your trading account, please send us a screenshot from your online banking or wallet showing the transaction made in favor of the Company.