Sending cryptocurrency to an incorrect address usually results in an irreversible loss of funds after the transaction is confirmed on the blockchain. However, in some cases, fund recovery may be possible.
Possible consequences and recommended actions
You sent cryptocurrency to a valid but incorrect address
In this case, the funds are most likely lost, as the recipient is not obligated to return them. Due to the irreversible nature of blockchain transactions, it is crucial to carefully verify the address before sending any funds.
You sent cryptocurrency to an invalid address
If the funds were sent to a non-existent or invalid address, the transaction will most likely not be confirmed, and the funds will be returned to your wallet. A transaction fee may still be charged if applicable. In such cases, we recommend contacting the support team of the crypto wallet from which the transaction was initiated.
You sent cryptocurrency through the wrong network
If you sent cryptocurrency to a wallet address on a different network (for example, sending ETH on the BNB network), in some cases the funds can be recovered. In this situation, we recommend contacting the wallet provider’s support.
If recovery is possible on our side, we can try to retrieve the funds on your behalf. The fee for this service is 0.005 BTC.
Important!
Our company is not responsible for any loss of funds resulting from transfer errors. Please double-check all transaction details, especially the recipient address, before sending any cryptocurrency.