If you have forgotten your Account password, you can easily restore it. Use the password recovery page.
To do this, you will need access to the email address linked to your account. It must be previously verified.
If you don't have access to the linked email address, please contact our Support Team. Be sure to attach the following to your request:
1. A full page spread of your passport used during registration, including:
the full spread with your photo and signature;
a clear, high-quality color spread showing your registration/address stamp.
All edges of the document must be fully visible. If your passport has been renewed or changed, please also provide the page showing previously issued passport details.
2. A photo of yourself holding your open passport (your face, your entire hand, and the document number must be clearly visible).
I have access to the linked email address
Use the password recovery page or the "Restore password" button on the login page.
Click "Send e-mail".
Instructions on how to change the password will be sent to your email address. Please check your Inbox. If you didn’t get our message, please check your spam folder.
Click the link attached in the email. If nothing happens, copy the link to the browser's search bar and open it.
Enter a new password twice and click "Confirm new password".
