Desktop
To change your email address from the web platform:
Click on your name in the upper right corner.
Select Profile Management.
3. Click on the "Edit" button to the right of your email address.
4-Enter the new email and click Save Changes.
5- Complete the security captcha
6- You will receive an email to your new email address to confirm the change.
✅Done! Your data has been sent for review.
Please note that the system may ask the client to upload an identity document to confirm this operation.
Important: The email change may take up to 48 business hours; it is not immediate. We recommend not generating multiple requests, as this may increase the waiting time.
Mobile device
How to change your email address from the app:
If you prefer to do it from your mobile:
Open the Libertex app.
Tap the "More" button (three dots in the lower right corner).
3- Then on your name.
4- Select Personal Information
5- Click on your email address.
6- Modify the email address and Save Changes
7- You will receive an email to your new email address to confirm the change.
✅Done! Your data has been sent for review.
Important: The email change may take up to 48 business hours; it is not immediate. We recommend not generating multiple requests, as this may increase the waiting time.