In most cases, the deposit process is completed without any difficulties. However, delays and other issues may occasionally occur.

Before reaching out for assistance, please try the following:

1. Ensure that enough time has passed since the transaction was initiated.

Some payment methods, such as "Transfer using card", may take longer, sometimes up to several hours. You can find the standard timeframes for each deposit option in this article.

2. Log out and log back in.

This will force a refresh of your account balance. Sometimes it simply takes a moment for the system to update the data.

3. Check whether the funds were actually debited from your bank account.

If the funds were not debited, the payment was likely canceled by the bank or failed due to insufficient funds.

4. Check all your trading accounts within your Libertex profile.

The funds may have been credited to another account, for example:

Go to "My Accounts" to view all your accounts. If you find the funds in another account, you can easily move them via an internal transfer.

5. Check your notifications.

Sometimes additional verification is required before a deposit can be processed. If this is the case, you will be notified via:

Please monitor your messages closely during the deposit process.

If the funds still do not appear, please contact our Support Team. When sending an email, be sure to use the email address associated with your Libertex account. Please include the following detailed payment information:

Our Support Team will be happy to assist you as quickly as possible. In most cases, these requests are processed within one business day.