In this case, the payment will be considered unrecognized by the system. To clarify the details, please send an email to [email protected] with the following information:
The amount, date, and time of the transfer;
The name of the bank from which the payment was made;
The location (city);
The BIC (Bank Identifier Code);
The trading account number.
Please make sure to send emails from the address linked to your trading account.