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Why wasn’t the withdrawal to the e-wallet processed instantly?

Updated this week

Typically, withdrawals to e-wallets are processed within 3–5 minutes. However, additional verification of withdrawal requests may be required.

In such instances, the requests are manually reviewed by our specialists within 1 (one) business day. This verification is initiated by our internal compliance team to ensure the security of clients’ funds and accounts.

We strive to complete such procedures as quickly as possible. Thank you for your understanding!

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